ra2 studio – stock.adobe.com Over half of Australian organisations have not invested enough in cyber security in the past three years, with nearly one in five believing it was not a priority, a new study has found. The underinvestment was more stark among small companies, of which 69% had not invested enough in cyber security, according to the study conducted by Netskope, a supplier of secure access service edge (SASE) services. Major data breaches over the past year, however, have cast the spotlight on cyber security, with over three-quarters (77%) of 300 respondents who participated in the study noting that their leadership’s awareness of cyber threats had increased. Some 70% also noted an increase in their leadership’s willingness to bolster investments – the proportion of organisations that are planning bigger cyber security budgets between 2022 and 2023 jumped to 63%, compared with 45% that saw increases between 2020 and 2022. This increase is most pronounced among larger organisations with over 200 employees, where over 80% are increasing cyber security budgets. Among small firms with fewer than 20 employees, 41% planned to spend more on cyber security between 2022 and 2023, up from just 23% between 2020 and 2022. “The data breaches that occurred last year deeply impacted the Australian community, but it seems there are some positives to draw from those events,” said David Fairman, chief information officer and chief security officer for Asia-Pacific at Netskope. “In the last decade, attitudinal gaps between technology and business leaders regarding cyber security have been a key factor slowing down cyber security improvements, and it seems that both teams are now – at last – on the same page, ready to bolster cyber defences for their organisation and customers. “Even though no organisation is ever fully protected from cyber threats, we need this united front to show cyber criminals that we won’t make it easy for them and Australia won’t be an easy target anymore,” he added. How well an organisation responds to cyber security incidents is an indicator of its cyber resilience. According to Netskope’s research, just 27% of Australian tech leaders today have well-defined and stringent incident response plans to face a variety of scenarios, and regularly exercise them. Furthermore, there is no consensus on how to handle an incident. The survey respondents were divided, with just half (51%) stating they would be unlikely to pay if they were victims of ransomware. They also pointed out other impediments, with 17% of tech leaders noting that the lack of prioritisation of cyber security among business and technology leadership was the biggest obstacle to cyber security improvements. Fairman also noted the lack of “financial or human resources to bring their plans to fruition, especially in a challenging economic environment with ongoing geopolitical instability”. “As a country, we need to do what we can to accelerate the production of industry professionals and graduates, making use of both public and private initiatives,” he said. The Australia government plans to develop a new cyber security strategy that aims to strengthen the country’s critical infrastructure, among other goals, following a spate of high-profile cyber attacks against Australian companies including Optus and Medibank in 2022. The strategy will be led by Cyber Security Cooperative Research Centre CEO Rachael Falk, former Telstra CEO Andy Penn, and former chief of air force Mel Hupfeld. There will also be an expert panel drawn from around the world, led by former UK National Cyber Security Centre CEO and Oxford University professor Ciaran Martin. 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British sports clothing retailer JD Sports has reported a data breach that has affected more than 10 million customers. The retailer said on January 30 that the data breach occurred after a malicious party gained unauthorized access to a system containing customer data relating to orders placed between November 2018 and October 2020. This included orders from other JD Sports group companies including JD, Blacks, Size?, Scotts, Millets and MilletSport. JD Sports told the London Stock Exchange the data accessed was “limited” as the retailer “does not believe passwords were accessed” and does not save payment information. Information accessed during the breach may include names, email addresses, the last four digits of payment cards, delivery addresses, phone numbers, billing addresses and order details. The company said it was “proactively contacting” those affected by the breach and urged all customers to remain vigilant for phishing attacks and fraud attempts following the breach. Chief financial officer at JD Sports, Neil Greenhalgh, said: “We want to apologize to those customers who may have been affected by this incident…We are continuing with a full review of our cyber security in partnership with external specialists following this incident. Protecting the data of our customers is an absolute priority for JD.” The sports fashion retailer said that it will be working with the relevant authorities including the UK Information Commissioner’s Office (ICO) to investigate the incident.
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“Our systems and policies protected the most sensitive kinds of customer data,” Mike Sievert said on an earnings call. “We take this issue very seriously.” Top brass at T-Mobile, despite a string of security incidents, insist the company’s investments in cybersecurity are paying off. “The investments we’ve made in 2022, including in our cybersecurity capabilities, showed up in a critical way a few weeks ago,” CEO Mike Sievert said Wednesday during the company’s 2022 Q4 earnings call. “After identifying a criminal attempt to access our data through an API, we shut it down within 24 hours. And more importantly, our systems and policies protected the most sensitive kinds of customer data from being accessed,” Sievert told analysts. The recent breach, the second of two major attacks in the last 15 months, began on or around Nov. 25 and went undetected for almost six weeks, exposing personal data on about 37 million customers. A massive data breach in August 2021 ultimately exposed personal data of at least 76.6 million people. The Black Friday attack against the wireless operator exposed roughly half as many people and did not comprise more sensitive PII. “While I’m disappointed that the criminal actor was able to obtain any customer information, we are confident that our aggressive cybersecurity plan, working with the support of some of the world’s experts, will allow us to achieve our goal of becoming second to none in this area,” Sievert said. After the earnings call, T-Mobile declined to answer questions about its ongoing investigation and specific areas of investment in cybersecurity. The company pledged to invest $150 million in data security and cybersecurity technology in 2022 and 2023 as part of a $500 million class-action lawsuit settlement it reached last summer. The latest incident marks T-Mobile’s eighth publicly acknowledged data breach since 2018, and damage is spreading. Google Fi, a virtual network that primarily uses T-Mobile’s infrastructure, earlier this week notified some customers their personal data was also compromised as a result of the attack. The repeated attacks underscore unresolved challenges for T-Mobile and make it a high-profile target for threat actors, according to analysts. “Every single communications service provider in this world is the subject of relentless cyberattacks 24 hours a day, 365 days a year,” Stéphane Téral, chief analyst at LightCounting, said via email. The bigger the target — and T-Mobile, among the world’s 20 largest network operators by market cap, is a top target — the bigger the cyber results, he said. T-Mobile “seems more affected than its peers, but we don’t know the full story.” The lack of visibility and controls, highlighted by the gap between the threat actor’s initial intrusion and T-Mobile’s detection, is unacceptable, Téral said. It “suggests that something is wrong internally and needs an urgent fix.” Get the free daily newsletter read by industry experts The agency placed a premium on low cost, high impact security efforts, which account for more than 40% of the goals. Physical keys with cryptographic protocols can deliver higher levels of assurance, but organizations shouldn’t conflate resistance with infallibility. Keep up with the story. Subscribe to the Cybersecurity Dive free daily newsletter Keep up with the story. Subscribe to the Cybersecurity Dive free daily newsletter Subscribe to Cybersecurity Dive for top news, trends & analysis Get the free daily newsletter read by industry experts The agency placed a premium on low cost, high impact security efforts, which account for more than 40% of the goals. Physical keys with cryptographic protocols can deliver higher levels of assurance, but organizations shouldn’t conflate resistance with infallibility. The free newsletter covering the top industry headlines
Postal service has been unable to send letters and parcels overseas since Wednesday due to hacking Royal Mail has been hit by a ransomware attack by a criminal group, which has threatened to publish the stolen information online. The postal service has received a ransom note purporting to be from LockBit, a hacker group widely thought to have close links to Russia. Royal Mail revealed that it had been hit by a “cyber incident” on Wednesday, and said it was unable to send parcels or letters abroad. The company asked customers to refrain from submitting new items for international delivery, although domestic services and imports were unaffected. Ransomware attackers exploit gaps in organisations’ security to install their own software and encrypt files so they are unusable. They then ask for a ransom, often in cryptocurrency, which can be harder to trace because it is not reliant on the banking system. Printers at a Royal Mail distribution site near Belfast in Northern Ireland started printing ransom notes, according to the Telegraph. The note said: “Lockbit Black Ransomware. Your data are stolen and encrypted.” Online security researchers posted photographs purporting to show the ransom note on social media. Royal Mail has reported the incident to the UK’s government-run National Cyber Security Centre, the National Crime Agency and the Information Commissioner’s Office. It has not publicly revealed any details regarding the nature of the incident. Organisations that have been hit by ransomware range from the National Health Service to businesses of almost every size. The Guardian was hit by a ransomware attack last month. Andrew Brandt, a principal researcher at Sophos, a cyber security company, said the Lockbit ransomware software is thought to have been developed by criminals mainly from Russia and other former Soviet republics. It gives criminal affiliates access to the software in exchange for a cut of any ransoms. Ransom demands against organisations listed on a publicly available website ranged from around $200,000 (£165,000) to almost $1.5m, Brandt said. “Something Royal Mail is going to have to consider is whether or not they are going to pay a ransom,” Brandt said. “I’m a bit of a purist and [say] they should never pay these people anything.” Sign up to First Edition Archie Bland and Nimo Omer take you through the top stories and what they mean, free every weekday morning after newsletter promotion However, it can be a “delicate balance” for organisations depending on the severity of the attack and what data has been taken, he said. Royal Mail has not indicated when it expects to be able to resume international deliveries. The company has already been heavily affected by workers’ recent strike action, and a new ballot is planned this month to approve further industrial action in the dispute over pay and changes to working conditions. Smaller exporting companies are thought to be the most affected by the delays. Tina McKenzie, policy chair of the Federation of Small Businesses, said companies had already been through “a tumultuous Christmas period after postal strikes, and this latest cyber incident is the last thing they need”. It is “an already challenging time” for smaller exporters, she said. “In the context of global supply chain disruption, rising shipping costs and more paperwork, this creates a very worrying picture.” Royal Mail declined to comment further.
Arnold Clark customers have had their addresses, passports and national insurance numbers leaked on the dark web following a cyber-attack on the car retail giant over the festive period. AM reported earlier this month that the AM100 business was still battling the impacts of disconnected systems after pulling the plug on its internet connection as part of a bid to protect customers and business partners from data theft just before Christmas. But the Mail on Sunday has reported that the international hacking ring Play is now threatening the business with a huge dump of customer data onto the Dark Web after leaking some of the details taken in the raid. The newspaper reported that the hackers have already posted 15 gigabytes of data and intend to upload a further 467 gigabytes unless a multi-million-pound ransom is paid in cryptocurrency. The incident comes three months after Pendragon refused to pay a $60 million (£53m) ransom demand after becoming motor retail's latest victim to hackers. In a statement issued to AM, Arnold Clark declined the opportunity to comment on the alleged ransom demand, but said that it was continuing investigations into the incident “as a priority” alongside its external cyber security partners. It added: “We take the security and safety of our customer data very seriously and accurate identification of any potential compromise of that data remains our primary focus. “Once we have a full picture of all the data that is potentially compromised, we will be contacting our customers to make them aware. “We will continue to take all necessary actions to minimise any impact to our customers and third-party partners. We are liaising with the relevant regulatory authorities over this incident, especially the ICO and the police.” One Arnold Clark customer, who contacted AM after her data was apparently shared online, described how she had received a message from an unknown mailbox containing a link to her personal data. She claimed that efforts to contact Arnold Clark about the issue had failed, adding that the branch from which she bought her car had told her that they “did not have information about this incident”. A spokesperson for Arnold Clark told AM that affected customers should contact the group’s customer service department at customerservice@arnoldclark.com. The Mail on Sunday reported that the Play hacking ring linked to the attack on Arnold Clark had risen to prominence following a series of attacks on government websites in Latin America last year. It also highlighted that companies caught up in data breaches can be hit with large fines from the Information Commissioner’s Office (ICO). In 2020 it fined British Airways a record £20 million after the personal data of more than 400,000 customers and staff, with Marriott International hotels also fined £18.4m after hackers stole millions of its guests’ records.
The UK's leading event for motor retailers – November 2023. Automotive Management Live welcomes motor retail managers from across the UK to shape the future of the industry and network with peers and suppliers. Venue: NEC, Birmingham REGISTER YOUR INTEREST A multi-award-winning news journalist, Tom is news and features editor for Bauer Media’s AM brand. His role demands he keep abreast of all industry and business news to provide coverage of the franchised automotive retail sector and the wider automotive industry, while assisting in the management of the magazine’s production and AM events. If you are not a registered user your comment will go to AM for approval before publishing. To avoid this requirement please register or login. No comments have been made yet. 24/10/2022 03/01/2023 16/01/2023 The UK’s leading event for motor retailers. A day of insightful, engaging content that Automotive Management LIVE is known for whilst enabling our audience to connect with the full range of suppliers to motor retail, learn and share industry best practice, and discuss how to prepare for the future of motor retail. When: November 10, 2022 Where: NEC, Birmingham
ByAJ Vicens Cybercrime is a booming business. So, like any other thriving market, the masterminds behind ransomware syndicates or online scam operations need workers, too. And they aren’t just looking for other criminal hackers. Developers, administrators and designers are in high demand. And just as the cybersecurity market is competing for the best talent, cybercriminals are also offering high salaries and perks to attract the best. Some ads boasted annual salaries as high as $1.2 million for the skilled hackers. According to new analysis from the cybersecurity firm Kaspersky, it appears that developers are the most sought after within the cybercrime ecosystem. The company’s researchers reviewed roughly 200,000 employment-related messages posted on 155 dark web forums between January 2020 and June 2022. The number of posts peaked in March 2022, possibly because of COVID-19-related lockdowns and income reductions in multiple countries. Nevertheless, job posts — both seeking employment and listing jobs — have exceeded 10,000 per quarter, the analysis found. Other in-demand positions included attack specialists, reverse engineers, testers, analysts, administrators and designers. Even the most sophisticated hacking crews still need help, the researchers said. Not all job listings are for roles performing illegal work — in fact, one “well-known Russian bank” sought to hire developers while others sought candidates to develop legal IT learning courses — but even the criminal work had the mundane sort of feel of typical employment ads. Test assignments were common, the researchers said, and included steps such as encrypting files, evading anti-virus detection and being generally professional and available online. Other parts of the listings would be familiar to normal tech job seekers, such as incentives — “with each successful assignment, you get a raise and an instant bonus” — employee referral bonuses and paid time off, and drug-free requirements. High salaries for the right candidates were available, $100,000 per month in one listing, $20,000 per month in another, but the median salary, depending on the role, ranged between $1,300 and $4,000. Some arrangements seemed more informal: “Want a long term cooperation, hack some Chinese websites and dump the DBs for me, lets talk on xmpp,” one message read, referring to a widespread internet messaging platform. The analysis found that some people seeking jobs seemed to simply need the money, but for others the reasons may be harder to pin down. Either way, people seeking out this kind of work may not fully understand who they’re getting involved with. “People may have several reasons for going to a dark web site to look for a job,” the researchers wrote. “Many are drawn by expectations of easy money and large financial gain. Most times, this is only an illusion.” Additionally, the salaries are “seldom significantly higher than those you can earn legally,” the researchers wrote. “Nevertheless, unhappy with their pay, a substantial percentage of employees in the legitimate economy quit their jobs to find similar employment on the dark web market,” they wrote. “Changes on the market, layoffs, and pay cuts, too, often prompt them to look for a job on cybercrime websites.”
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Those very partnerships add to the level of cyber risk for many critical infrastructure providers — as 54% of confirmed breaches are due to the cybersecurity gaps of other organizations,Yampolskiy said. Many organizations lack the visibility to secure their business ecosystems from potential attack. The report shows critical manufacturing suffered a decline in patching cadence, which means how quickly an organization can apply security updates in order to address critical vulnerabilities. “The patching cadence factor analyzes how many out of date assets an organization has and the rate at which they remediate and apply patches in comparison to their peers,” Yampolskiy said. The patching cadence factor for critical manufacturing fell from a score of 88 to a score of 76 year-over-year. The report comes at a time when critical infrastructure has been under rising threat of cyberattack around the world. The Russian invasion of Ukraine in early 2022 raised the threat of critical infrastructure attacks against various facilities in NATO countries. Critical infrastructure has also been the focus of the Cybersecurity and Infrastructure Security Agency, as small- to medium-sized providers have been under threat in local communities where they often lack the financial resources and personnel to prevent sophisticated attacks. Get the free daily newsletter read by industry experts The agency placed a premium on low cost, high impact security efforts, which account for more than 40% of the goals. The retail behemoth invited a handful of journalists to its tech offices in Bentonville, Arkansas. The scope of Walmart’s operations speaks to the lengths enterprises must go to remain secure. Subscribe to Cybersecurity Dive for top news, trends & analysis Get the free daily newsletter read by industry experts The agency placed a premium on low cost, high impact security efforts, which account for more than 40% of the goals. The retail behemoth invited a handful of journalists to its tech offices in Bentonville, Arkansas. The scope of Walmart’s operations speaks to the lengths enterprises must go to remain secure. The free newsletter covering the top industry headlines
By Alexandra Kelley The Federal Communications Commission is reviewing how to define key terminology that governs data reporting requirements for telecommunication companies, as part of its pending update to its data breach requirements. The updated rules, which have been in the works since this time last year, aim to ensure notification of data breaches within the telecommunications sector occur in a timely manner to better protect consumers. Changes proposed to the FCC’s current regulations surrounding data breach incident reporting include expanding the definition of “breach.” “We propose to revise our definition to define a breach as any instance in which a person, without authorization or exceeding authorization, has gained access to, used or disclosed [customer proprietary network information],” the notice states. “We seek comment on this proposal and other possible definitions.” The current FCC definition of a breach relies on an intent to gain access to such CPNI, excluding instances of accidental accesses and disclosures. The proposed definition would now include such cases. The FCC notes that several state laws exclude the “good faith” acquisition of sensitive data from an authorized user from their definition of “breach,” primarily based on the use of the exposed data. Officials at the FCC are considering incorporating this detail into their updated definition. The agency also called for comments on whether or not its new “breach” definition should include scenarios where a telecommunications company or third party entity uncovers conduct that could have “reasonably” led to the exposure of sensitive consumer data, even before a data leak has been proven. In this vein, much of the feedback the agency wants centers on requiring telecommunication companies to adopt a notification standard that requires a data breach to be reported based on if consumers had been impacted. This notification, called a harm-based trigger, is utilized in data breach protocols across some states, which the FCC cited as examples in crafting its new reporting framework. Harm-based triggers generally don’t require entities to disclose breaches to consumers if their proprietary data is proven to have been unharmed by the attack. “We seek comment on whether to forego requiring notification to customers or law enforcement of a breach in those instances where a telecommunications carrier can reasonably determine that no harm to customers is reasonably likely to occur as a result of the breach,” the notice explains. One of the key components to adopting a harm-based trigger rule is how exactly the FCC and telecommunication entities determine whether or not there has been any harm following a data breach. “We [FCC] preliminarily believe that no single factor on its own (e.g., basic encryption) is sufficient to make a determination regarding harm to customers,” the notice reads. And that determination of harm may have a different impact on consumers than on law enforcement. “While there are legitimate reasons to consider eliminating notifications to customers in those instances where a breach is not reasonably likely to result in harm—including reducing confusion, stress, financial hardship and notice fatigue—can the same be said of notifications to law enforcement?” the proposed rule asks. The agency is also examining how to accurately define “harm” in the context of a data breach, potentially augmenting the definition to encompass emotional and reputational damage. Other agencies, including the National Institute of Standard and Technology, have taken a similarly broad approach in defining key cybersecurity terms. The current meaning for “harm” in the official NIST glossary takes into account “adverse effects that would be experienced by an individual (i.e., that may be socially, physically or financially damaging) or an organization” in the event of a data breach. The word “breach” itself also includes more inadvertent data exposure incidents, as the FCC is currently considering. NIST defines “breach” as any loss of control of data where “a person other than an authorized user accesses or potentially accesses personally identifiable information; or an authorized user accesses personally identifiable information for another than authorized purpose.” The Cybersecurity and Infrastructure Security Agency, meanwhile, does not include “harm” in the same context necessarily, however, it defines “data breach” as “the unauthorized movement or disclosure of sensitive information to a party,” noting that unauthorized access is usually orchestrated by an entity outside of the organization. Another proposed layer of incident reporting protocol would require carriers to notify law enforcement agencies of a breach, namely the Secret Service and the Federal Bureau of Investigation, in addition to the FCC. As cyberattacks on the digital networks of critical infrastructure only stand to worsen, federal agencies are increasingly tasked with leading the charge for better nationwide cybersecurity. FCC Chairwoman Jessica Rosenworcel advocated in January 2023 and in 2022 to strengthen data breach reporting requirements. “The law requires carriers to protect sensitive consumer information but, given the increase in frequency, sophistication and scale of data leaks, we must update our rules to protect consumers and strengthen reporting requirements,” she said in an earlier statement on the proposed reporting change. Following the proposed rule’s publication, the comment period is open until the end of the day on February 22, 2023, with reply comments due by March 24. 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